Everyone
Contacting support
How to reach us and what to expect.
Open a ticket
Signed in, go to Support in your dashboard and open a ticket. Include the booking or listing reference — it roughly halves resolution time.
Response times
- Business and Pro vendors: within 4 business hours
- Starter vendors and customers: within 1 business day
- Free plan: within 2 business days
Hours are Monday to Friday, 09:00-18:00 Hong Kong time.
What to include
What you expected, what happened, the reference number, and a screenshot if it is a display problem.
Urgent booking problems
If something is going wrong today — a vendor not arriving, a door scanner failing — mark the ticket urgent and we prioritise it.
#support
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