Customers
FAQ for customers
Quick answers about booking, paying and cancelling.
Do I need an account to book?
Yes. An account keeps your bookings, receipts and messages in one place, and vendors need a verified contact.
Is findit.hk free for customers?
Yes. You pay the vendor''s price; there is no separate customer fee.
When am I charged?
Immediately for instant bookings. For request bookings, only after the vendor accepts.
Can I book for someone else?
Yes — add their name in the booking notes, or transfer an event ticket to them.
What if the vendor does not show?
Report it from the booking within 48 hours. Confirmed no-shows are refunded in full.
How do I get an invoice?
Every booking has a downloadable PDF invoice in your dashboard.
Which languages are supported?
The platform is in English. Vendor profiles list the languages they speak, and you can filter by them.
#faq
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