Refund and Cancellation Policy

1. Introduction

1.1 This Refund and Cancellation Policy sets out the terms relating to cancellations and refunds for services booked through findit.hk (the "Website").

1.2 This Policy applies to all users of the Website and forms part of our Terms of Use.

2. Cancellations by Customers

2.1 Customers may cancel a booking in accordance with the cancellation policy set by the Vendor at the time of booking.

2.2 Vendors are responsible for clearly stating their cancellation and refund policy in their service listing.

2.3 If a Vendor has not specified a cancellation policy, the following default applies:

• (a) Cancellations made more than 48 hours before the scheduled service: full refund;
• (b) Cancellations made between 24 and 48 hours before the scheduled service: 50% refund;
• (c) Cancellations made less than 24 hours before the scheduled service: no refund.

3. Cancellations by Vendors

3.1 If a Vendor cancels a booking:

• (a) The Customer is entitled to a full refund of any amounts paid;
• (b) The Vendor may be subject to penalties as determined by us.

4. Disputes

4.1 Any disputes regarding cancellations or refunds between Customers and Vendors should be resolved directly between the parties.

4.2 We may, at our discretion, assist in resolving disputes but are not obligated to do so.

4.3 Our decision in any dispute is final and binding.

5. Processing Refunds

5.1 Refunds will be processed through the original payment method used.

5.2 Refunds may take 5-10 business days to appear in your account, depending on your payment provider.